At Zpersoft.com, we aim to provide a transparent, secure, and customer-focused experience. This refund policy outlines how we handle refund requests, fraud complaints, and dispute resolution between customers, merchants, and service providers.

🛡 Fraudulent Transactions & Social Engineering Complaints

Reporting Window
Any fraudulent transaction, unauthorized activity, or social engineering incident must be reported within 24 hours of occurrence. Claims made after this period may not be eligible for review.

Required Information
Please provide:

  • Transaction ID or reference number

  • Date and time of the transaction

  • Account/wallet details used

  • Evidence such as screenshots, call/email records, or other supporting proof

Action & Liability

  • Zpersoft.com will initiate a tri-party investigation with the merchant and payment processor.

  • If fraud is confirmed, a full or partial refund may be granted, subject to recovery.

  • Zpersoft.com is not liable for losses due to late reporting or customer negligence.

💳 Refund Eligibility & Processing

KYC Requirement
All refund requests require completion of Know Your Customer (KYC) verification before processing.

Eligible Refund Reasons
Refunds may be approved in cases of:

  • Duplicate or incorrect charges

  • Service non-delivery within the promised timeline

  • Delivered services/items that are defective or materially different from the description

  • Confirmed fraudulent or unauthorized transactions reported within the allowed timeframe

Possible Deductions
Refunds may exclude:

  • VAT or local taxes

  • Payment gateway fees or transaction charges retained by third-parties

Refund Method & Timeline

  • Refunds are sent to the original payment method only (bank, wallet, or card).

  • Standard processing time: 48–72 working hours after approval.

  • In special cases, this may extend to 7 working days with prior notice.

📦 Non-Delivery, Damage & Discrepancy Claims

Delivery Period
If a delivery timeframe is mentioned (e.g., 7–10 days), please allow the period to lapse before filing a complaint.

Eligible Cases

  • Non-delivery after the promised timeframe

  • Wrong, incomplete, or expired items/services received

  • Significant difference from what was advertised

Evidence Required

  • Proof of purchase (receipt/invoice)

  • Screenshots or photographs (if applicable)

  • Merchant communication (email/chat/recordings)

Complaint Timeline
Complaints must be filed within 72 hours of the expected delivery or receipt.

⚖ Merchant vs. Platform Policy

  • Merchants may have their own refund policies; however, Zpersoft.com policies prevail where conflicts exist.

  • If a merchant does not respond within 3 working days, Zpersoft.com may resolve the dispute directly.

🚫 Non-Refundable Situations

  • Buyer’s remorse or “change of mind”

  • Transactions where services/items were delivered as described

  • Failure to review merchant’s terms before purchase

📜 Legal Disclaimer

Zpersoft.com acts as a facilitator for digital distribution and merchant transactions. We do not directly sell or manufacture products. Liability is limited to system failures or gross negligence attributable to our platform.

📩 Complaint Submission & Support

How to File a Complaint

Response Timeline

  • Acknowledgment: within 24 hours

  • Standard resolution: within 7 working days

  • Complex cases: May extend with continuous updates provided

📞 Contact

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